Privacy Policy
Last updated: June 2026
The Good Sort Australia takes privacy seriously.
We only collect the information we need to process orders, deliver products, respond to enquiries, send optional updates where someone has chosen to receive them, and run our shop properly.
We do not sell customer information. We do not rent, trade or share customer information for third-party marketing. We do not add customers to a marketing list simply because they have placed an order.
This Privacy Policy explains what information we collect, why we collect it, and how we handle it.
Who we are
The Good Sort Australia
Preston, Victoria, Australia
ABN: 32 664 408 986
Email: hello@thegoodsort.com.au
What information we collect
When you use our website, place an order, sign up for updates, or contact us, we may collect:
your name
email address
phone number
delivery address
billing and order details
messages or enquiries you send us
newsletter sign-up details, where you choose to subscribe
basic website and cookie information needed to operate and improve the website
We collect this information directly from you where possible.
Why we collect this information
We collect personal information so we can:
process your order
arrange delivery
send order confirmations and receipts
respond to questions or order issues
manage refunds, replacements or customer support
keep business, tax and accounting records
maintain and improve our website and checkout experience
send optional updates or newsletters only where you have chosen to receive them
meet any legal obligations that apply to us
We do not collect more personal information than we need for these purposes.
Orders and customer details
When you place an order, we use your details to process and deliver that order, send order-related messages, and manage customer support.
Placing an order does not automatically add you to our newsletter or marketing list.
You may still receive transactional emails that relate directly to your order, such as order confirmations, receipts, delivery updates or customer service messages.
Newsletter and optional updates
We may offer an optional newsletter or update list.
We will only send newsletters, updates or promotional messages if you have clearly chosen to sign up.
If you sign up to receive updates, we may use your name and email address to send occasional news, product updates or information from The Good Sort.
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
We do not sell your information
We do not sell, rent, trade or share customer personal information for third-party marketing, advertising or data resale.
Payments
Payments are processed through secure third-party payment providers connected to our website platform.
We do not store your full card details.
Website platform and service providers
Our website is hosted and operated through Squarespace and connected services.
We may use trusted service providers to help us operate the website, process payments, manage orders, send transactional emails, manage optional newsletter subscriptions, deliver products, or maintain business records.
These providers may only access personal information where needed to provide their services.
Some providers may store or process information outside Australia. Where this occurs, we rely on those providers’ own privacy, security and data-handling practices.
Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the website, cart and checkout to work properly. These are required for the shop to function.
We may also use limited non-essential cookies to understand basic website performance and improve the shopping experience. You can accept, decline or manage non-essential cookies through the cookie banner or cookie preferences tool on our website.
You can also manage cookies through your browser settings.
When we may share information
We may share personal information only where reasonably necessary, including with:
our website and ecommerce platform
payment processors
delivery or fulfilment providers
email and customer communication tools used for order-related messages
newsletter or email tools, where you have chosen to subscribe
accountants, bookkeepers or professional advisers
government, regulatory or law enforcement bodies where required by law
We do not share personal information for third-party advertising or data resale.
How we protect your information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
No online system is completely secure, but we aim to keep customer information limited, practical and protected.
How long we keep information
We keep personal information only for as long as needed for the purpose it was collected, including order fulfilment, customer support, newsletter subscription management, business records, tax and accounting requirements, and legal obligations.
When information is no longer needed, we take reasonable steps to delete, de-identify or securely store it.
Accessing or correcting your information
You can contact us to ask what personal information we hold about you or to request that we correct inaccurate or outdated information.
We may need to verify your identity before responding to a request.
Questions or concerns
If you have a question or concern about how we handle your personal information, please contact us.
Email: [insert contact email]
We will do our best to respond clearly and respectfully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the updated date shown at the top.