Shop Policies
Delivery area
We offer standard postage throughout Victoria and discounted local delivery to selected postcodes.
See the FAQs on our shop page for the full list of postcodes eligible for discounted local delivery.
For delivery outside Victoria, please use our enquiry form to request a quote.
Discounted local delivery
Local deliveries run once a month. Orders placed during each calendar month are delivered between the 1st and 7th of the following month.
Every order is a one-off purchase. There is no subscription or automatic recurring delivery.
Delivery rates for 20-packs
1 pack: $3.90
2 packs: $4.40
3 packs: $4.90
4 packs: $5.40
Delivery rates for 80-packs
1 pack: $4.99
2 packs: $5.99
3 packs: $6.99
4 packs: $7.99
For orders containing both pack sizes, the higher of the two local delivery charges applies.
Local delivery is free when the product subtotal is over $99.
Access and drop-off instructions
Please use the delivery instructions field at checkout to tell us where to leave your order.
If your address is not a house, single dwelling or townhouse, please include instructions explaining how to access the property and where to leave your delivery.
Standard postage within Victoria
Postage rates for 20-packs
1 pack: $13.90
2 packs: $18.90
3 packs: $32.80
4 packs: $37.80
Postage rates for 80-packs
1 pack: $22.30
2 packs: $44.60
3 packs: $66.90
4 packs: $89.20
For orders containing both pack sizes, the postage charges for each pack-size subtotal are added together.
The free local delivery offer does not apply to standard postage.
All delivery and postage prices include GST.
Online order limits
You can order up to four packs of each size online. This means you can purchase up to four 20-packs and four 80-packs together in one order.
For larger orders, please use our enquiry form.
Checkout troubleshooting
Check that your delivery address, postcode and state are entered correctly.
Discounted local delivery is available only to the postcodes listed in our shop FAQs. For other Victorian addresses, select standard postage.
If checkout shows an error, please try:
Refreshing the checkout page.
Returning to your cart and starting checkout again.
Entering your address manually rather than using autofill.
Checking that your state is set to Victoria and your postcode is correct.
If you still cannot complete checkout, please use our enquiry form. Include the pack sizes, quantities and delivery postcode so we can help you place your order.
Returns and refunds
We want you to receive the product you ordered in good condition.
If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as possible through our enquiry form. Include your order number and a brief description of the issue.
Due to the nature of the product, we do not accept change-of-mind returns once the packaging has been opened.
This does not affect your rights under Australian Consumer Law. If a product is faulty, damaged, incorrectly supplied, or does not meet the consumer guarantees that apply under Australian law, we will work with you to resolve the issue.
Order changes
If you need to change your order or delivery details, please contact us as soon as possible through our enquiry form. Include your order number and the details you need to change.
We cannot guarantee changes can be made once an order has been packed, fulfilled or sent for delivery, but we will do our best to help.
GST and tax invoices
The Good Sort Australia is registered for GST.
Prices shown on our website are GST-inclusive unless stated otherwise. Your order receipt will show the GST component of your order.
If you need a tax invoice or have a question about your receipt, please use our enquiry form.
The Good Sort Australia
Preston, Victoria, Australia
ABN: 32 664 408 986
Email: hello@thegoodsort.com.au
Privacy
We only collect the information we need to process orders, deliver products, respond to enquiries, send optional updates where someone has chosen to receive them, and run our shop.
We do not sell customer information. We do not rent, trade or share customer information for third-party marketing. We do not add customers to a marketing list simply because they have placed an order.
For more information, please read our Privacy Policy.
Newsletter and optional updates
We may offer an optional newsletter or update list.
You will only receive newsletters, updates or promotional messages if you have clearly chosen to sign up. Placing an order does not automatically add you to our newsletter or marketing list.
If you sign up for updates, you can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Cookies
Our website uses essential cookies to keep the website, cart and checkout working properly.
We may also use limited non-essential cookies to understand basic website performance and improve the shopping experience.
You can accept, decline or manage non-essential cookies through the cookie banner or cookie preferences tool on our website.
Contact
For order help, delivery questions, checkout issues, returns or privacy questions, please use our enquiry form.